21.02.14 / Technology / Author: Walter Quinn / Comments Off
Tags: Customer service, Live Chat, Live chat agent, Live Chat Support
Using canned responses is a common technique that lives chat support agents use to effectively reduce handle time. However, misusing canned responses creates a negative impact on any business. Customers will have the impression that the agent is only reading from a script and not sincere in providing support. For customer service to be effective, it is essential to determine the right time to use these responses.
How to use canned responses wisely
Personalize Every Chat
There are predefined responses that a live chat support agent can use to answer frequently asked questions. However, each chat session needs to have a personal touch. When agents lack a personal approach, customers will think that they are talking to robots. The best practice that an agent needs to follow is typing fast and accurate answers. Avoid using wordy responses because customers hate to spend too much time reading responses. Keep everything short but accurate and understandable.
Timing is Key
Each customer issue is unique. It is the agent’s job to know the right time to use canned responses. Ready-made replies can be used for general or frequently asked questions, but when customers have follow-up questions, the agents need to provide a personal reply. Canned responses should have variations from time to time so customers will not detect that agents are using the same reply over and over again.
Balance Predefined Responses with Personal Replies
The successful way of dealing with customers is finding the right balance between using canned responses and personal replies. For fast and accurate responses, agents need to customize their responses when not in chat. This way, replies are sped up and personal touch is not lost.
Review Canned Responses
Although agents only need to copy and paste canned responses on their chat window, it is still necessary to review them for spelling errors and grammar mistakes. Responses should be well-written and error-free. Some of the responses that are commonly used by agents include greetings, empathy statements and, signing-off messages.
Live chat agents need to keep in mind that heavily relying on canned messages somewhat diminishes the real essence of live chat. Customers prefer to speak with a live chat representative because they are known for providing personalized responses. However, the purpose of live chat is defeated when agents are relying on canned messages. If there is no difference between talking to a live chat agent and automated chats, customers would rather opt for the latter.
Canned messages do not create a serious problem when properly used. Before an individual takes on the challenge of becoming a live chat agent, it is important to remember the right technique of using canned messages. Remember to use these responses in a natural and professional manner. Live chat support agents are more likely to help boost the sales of the companies they represent when these responses are not misused.
ApexChat contact center will monitor your website 24×7.though its live chat support.
11.06.13 / Software / Author: newborn / Comments Off
Tags: software quality assurance
Software quality assurance professionals, just like all other professionals, must follow certain principles that will guide them in their task of making sure that software projects live up to the standards of their customers and users. These principles serve as foundations that will dictate how the tasks are to be tackled.
Here is a list of the most powerful principles that drive proper and effective implementation of software quality assurance.
1. Process Development.
In every project handled, not only should the QA officers gain new knowledge and improvement of his skills and experience but also the software quality assurance process itself. Every project is different and a new situation must be documented for future reference. This way, the company will be better prepared for a similar situation in the future.
Feedback is an important principle because the faster it is delivered, the faster the project can sail forward. So QA officers should employ a rapid feedback system to save time and be able to make a quality application faster.
3. Center on the Critical Factor.
QA officers should always remember that they need to focus on the most important factor in the project. This is because not all specifications that need to be met have the same priority.
Growth is marking and documenting a new benchmark for future use. QA officers will always encounter new situations, techniques, methods in their work and these new experiences can turn into good things when noted. This principle should be able to raise the skills of the QA team and educate them for their future work.
5. Quality Control.
Quality control is the main support of software quality assurance. Everything should have it from the start to finish. It is important that every time part/parts of the project is/are to be tested, the QA process should begin with the start of the testing process, keeping in mind that things that started out bad will only become worse through time.
Performance is at the highest level when the people are motivated and enthusiastic in their job. So, the QA officers must be willing and passionate in their jobs. If they are, even if software quality assurance is a tedious task, everything will go through smoothly and everyone is encouraged to deliver their best.
There is no such thing as a perfect application and that the bigger they get, the more and the trickier the errors become. Despite that, QA officers should be always determined in testing and checking for errors, no matter how large and complicated a system is.
Quality assurance officers must not just make sure that the system meets the specified requirements but also takes into consideration its impact on the clients and users.
The principles presented above should be cultivated by software quality assurance officers in their tasks to achieve the most efficient and most effective performance, and therefore, contribute to a more reliable software product.
06.05.13 / Software / Author: newborn / Comments Off
Tags: communication, IT support, online meeting, software
Communication is one of the most important aspects of an online meeting. This is essential since it is the main purpose of holding the meeting so that you can communicate with other people remotely. There are different ways of communicating during a meeting online. You can communicate through chat by simply typing in what you intend to say to the other participants. You can also communicate through audio by using microphones and speakers. Finally, you can also communicate via video.
It is wise that you choose a suitable method of communication depending on the discussions you intend to carry out. If you want a fully interactive online meeting, then you should choose video conferencing software. However, if you wish to have an anonymous meeting with different members, you can consider audio or even typed chat. The best option is to have a combination of everything so that you can easily switch when the need arises.
Participants are also important since the meeting cannot take place if they are not there. The number of participants attending online meeting will be determined by the issues to be discussed. When selecting the people you want to participate in a meeting, you should consider the kind of input they will bring in. You should have people from diverse backgrounds who will be able to bring in something important and useful to the meeting. The participants can change depending on the agenda of the meeting.
The number of participants can be limited by the online meeting software you are using. Normally, the software has a limit to the number of people who can participate in a single meeting. Therefore, you need to consider these participants carefully even while choosing a software package. Apart from the number of participants, you should also consider the gadgets and the operating systems they use. You should choose software that is compatible with all the users.
Finally, support is quite an important aspect of any online meeting. This should be readily available in case you or one of the participants hits a snag. As with anything technical, there could be problems with the software. So you need to ensure that you have reliable IT support at hand to help you solve any of the problems you might encounter along the way. Therefore, when you want to set up online meetings, you should always confirm that these important aspects are in place for a smooth meeting session.
04.05.13 / Software / Author: newborn / Comments Off
Tags: JDE implementation, JDE systems
JDE systems go a long way in improving how businesses perform. JDE implementation typically involves collecting application modules that provide support for daily business operations. Some of the essential modules are finance and marketing based. Prior to this kind of essential system implementation it is important to understand the benefits it offers for an enterprise. Being aware of the positive impacts of such an implementation helps business owners become aware of how important it is to manage information effectively. This is why it is important for the right kind of systems that are beneficial.
There are several advantages that can be gained from implementing a JDE system. It makes it possible for management functions to be carried out consistently for an entire enterprise. Implementing a JDE system has the positive effect of successfully facilitating planning and management that contributes to the success of a business. Despite the fact that different businesses have different needs, they can all gain from a JDE implementation. The system needs to be successfully implemented in order for the goals to be achieved.
One of the major advantages of JDE implementation is that it directly contributes to bringing down costs by integrating various business processes. This is because it helps to retain data consistency and accuracy. This is achieved by incorporating a broad range of business operations into one system without the challenge of relying on detached databases. The application further enables different departments to communicate and work together more efficiently. The management processes that are carried out on a daily basis are enhanced by the software used.
By improving the level of access to data management is in a better position to make the right decisions that can benefit the organization. Business operations are streamlined and tedious manual processes are done away with. JDE implementation makes it much easier for data to be accessed and this makes it possible for vital documents to be generated whenever the need to do so arises.
The application is designed in a way that makes it easy to use, making it accessible for various people who may be technically challenged. The system keeps costs low by integrating all the essential information and making it readily accessible. By remaining constantly connected to the system businesses are able to keep abreast of how the business performs. Communication within the organization is enhanced through JDE implementation that provides viable business solutions and improved management of resources.
26.04.13 / Chemicals / Author: Benny Leroy / Comments Off
Tags: buy GW-501516, GW-501516
The gw-501516 is a research chemical which is now widely used in laboratories to conduct a number of experiments. After ongoing research, it was discovered that the chemical compound is capable of enhancing endurance among humans. However, you can only buy gw-501516 for use outside living organism. Most people who are allowed to sell this product are only given the license for sales meant for research purposes only.
However, studies are still being conducted on the use of gw-501516 in humans. Some scientists claim that this chemical compound could be a great solution for people suffering with obesity. Researchers who buy gw-501516 have tested the product in mice and the conclusive results have shown that it has reduced fat accumulation in these rodents. The mice were exposed to diets with a high level of fat and the chemical compound was injected in order to determine its effect. It seemed that the compound greatly affected their metabolism by burning the fat reserves. According to various other studies, the chemical compound also shown the ability to reduce muscle mass and this is why it is considered an option for obese patients.
One thing that you must understand is that gw-501516 is still a new chemical compound that is being heavily researched by scientists. It is used by chemistry students and research scientists in conducting a number of experiments. The chemical compound for now is only recommended for research purposes and not for human consumption.
You can buy gw-501516 for research online. The chemical compound is available in a number of sites but you have to make sure they are licensed to provide high quality research chemicals. Make sure you understand how the gw-501516 is synthesized so that you get products which are 99% pure. You can make your orders online and get the products delivered to your doorstep without having to surrender a lot of paperwork.
However, you must always remember that gw-501516 cannot be sold to consumers who are not within the legal age. There are certain legal requirements which must be followed by the manufacturer so you must comply. You must also remember that the purity of gw-501516 is very important in your experiment. Make sure you get high quality research chemicals if you want to come up with accurate results during your experiment. Research on a reliable supplier where you can buy gw-501516 and rest assured that your satisfaction is always guaranteed.
24.04.13 / Home Improvement / Author: newborn / Comments Off
Tags: contemporary outdoor furniture, outdoor furniture
Many people are flocking the stores for beautiful contemporary outdoor furniture for domestic or commercial use. You probably have seen some amazing pieces of furniture in your favorite restaurant or bar. You must have noticed how comfortable the seats feel even though you might not have paid much attention as you were having fun. Perhaps you are the owner of that entertainment spot. Your customers will not have the same great experience of your establishment if your furniture caused them backache.
If your bar or restaurant has an outdoor section, you need to find contemporary outdoor furniture that will wow the revelers and diners. Your aim is to impress them well enough to entice them to come back again with more friends. Such outdoor furniture might seem expensive but you can easily find affordable ones. On the other hand, you will not mind parting with a little of your money when you start reaping the rewards. You will get more, happier customers. Very soon, the money you invested when buying contemporary outdoor furniture will be tripled.
When people have taken a few drinks, they feel relaxed and they will start to pay more attention to the care you have taken to furnish your establishment. They will repay you for your quick thinking and style by being regular patrons.
The consequent increase in traffic in your business establishment will lead to natural wear and tear of your furniture. Many people sit on or off the pieces and they might lose their shine and stability. For that reason, you must invest in durable contemporary outdoor furniture to avoid repairing or replacing it at every turn. In addition, you should ensure that you buy furniture that is not easily affected by the elements especially if you will be placing it outside. The furniture should be able to withstand the effects of rainwater and rays from the sun.
Such kind of outdoor furniture is also universal, as you can use it in your front or backyard. You can find the pieces at reasonable prices depending on the dealership from which you buy them.
The contemporary outdoor furniture can come with accessories to ensure you have a perfect experience with the furniture. You can find accessories such as outdoor shower, sun-proof throw pillows, cushion storage box, caravita patio umbrellas, woven planters and woven serving tray. Like many people, you will be glad that you invested in the furniture.
19.04.13 / SEO / Author: newborn / Comments Off
Tags: Search Engine Optimization, Search Engines, SEO, SEO Company, SEO Services, Target Audience
Search engines have a responsibility to understand what their users are looking for and provide the most relevant and useful websites in response to search queries. If people are looking for answers to a certain question, for example, and the search engine that they are using only displays unrelated websites, then those people will stop using that search engine and try to find their answer elsewhere. In order to make sure that your website is the most logical candidate for the search engines to display, it is important for your SEO company to understand what sort of audience you are trying to attract.
Take the time to explain to your SEO company some of the most frequently asked questions that visitors to your website might have. If you run a cooking website, for example, and all of your recipes follow a particular diet, then it would be beneficial to optimize your site around keywords related to that diet.
An SEO company will know exactly how to make sure that your website has an understandable hierarchy, and that the most important and relevant keywords are the ones that the search engines are ranking you for.
Driving a very specific target audience to your site is much more rewarding than just driving massive amounts of random traffic. When the right people find your website, they are much more likely to engage with the material you present. This makes selling a product or service much easier. An SEO company that takes the time to understand your target audience can effectively boost sales by practicing what is known as inbound marketing. Optimizing your pages to attract customers rather than just casual visitors can be extremely beneficial to the business side of your website.
Understanding the type of people that you want to attract to your site can really help your SEO company focus its efforts on the right things. Search engines love websites that have clear messages and that communicate their objectives effectively. Creating content and building a network of links focused around terms that your target audience is searching for can be extremely advantageous. Search engines will be rewarded for ranking your site highly, visitors will be rewarded for using the material you present to them, and you will be rewarded with higher sales conversions and more satisfied customers.
25.03.13 / Travel / Author: newborn / Comments Off
Tags: All Inclusive Jamaica, All Inclusive Jamaica Packages, Holidays, Travel Packages, Vacation, Vacations
Beaches, rivers and the rainforest’s are just some of the attractions that Jamaica has to offer for a tourist. The island offers plenty for couples on honeymoon or families on a vacation. Planning for the trip is important. There is no doubt that booking an all inclusive Jamaica package is the best option. It is convenient and affordable. One package includes everything. Things that you would have to research separately and book separately are tied in altogether for one-stop shopping.
The packages vary depending on what you might want as far as duration and activities are concerned. The package that you choose will determine the cost. There are several things that you have to think about when choosing the package.
The duration and the season that you need to travel are very crucial when buying an all-inclusive Jamaica package. The cost of the package will depend on the season that you choose to travel and the length of your stay. There are peak tourist seasons in each tourist destination. During this season all the rates spike because of the number of people travelling. Peak seasons for Jamaica are from January to March. Therefore, packages will be slightly expensive during this season. You have to choose whether to travel during the high season or low season. The latter option will help you save on costs. However, if you want to visit when the island is vibrant with activities then the peak season is when you should travel.
It is also important to think about the details of the package. These details include the type of accommodation that you are getting and the flights. There are different accommodation options on the island. Luxurious resorts and five star hotels will cost you more. It is also important to note whether your flight is economy or business class. Confirming these details in the all inclusive Jamaica package will help you understand if you are getting value for your money. Looking at travelers reviews will help you choose the best accommodation options.
The itinerary is also something that you have to consider when choosing an all inclusive Jamaica package. You should choose a package that includes all the activities that you would want to do while on the island. The cost of the package is also something to think about it. Choose a package that fits within your budget. Comparing prices from different agents will assist you in choosing the affordable option.
23.02.13 / Home & Furniture / Author: admin / Comments Off
Tags: Cooling Systems, Fan, Home Appliances, Misting Fan
As much as most of us look forward to the summer months, the heat that comes with it can be a torment. Even though you can go into the house and keep out of the heat most people want to enjoy the outdoors as well. If you have a patio you may want to sit in it and just enjoy the afternoon or evening, read a good book or even have a meal there. With technology the way it is today, the technology of evaporative cooling has been adapted to ensure that you can do this with ease. The misting fan makes it possible for you to sit outside in the summer without the torment of unbearable heat.
A misting fan uses a system of cooling called flash evaporation. The fan is mounted at about ten feet up in order to be effective. It has misting nozzles that are then used to release water droplets into the atmosphere at a particular pressure. With this technology the temperature of your patio can be reduced by about 30 degrees. The fan can also cool a wide area making it economical and ideal for the domestic setting. This type of misting fan can be used to cool outdoor barbeque areas or even the pool house or areas that are close to the pool.
In order for the misting fan to work properly, it is essential that a water source be close by in order to provide the water that is needed for the fan to work. The fan will also come with other accessories that will include the misting nozzles, a valve that shuts off the mist automatically and a filter that will stop the fan from clogging. In order to make sure that you get the best product in the market to meet your needs, it is essential for you to make sure that you have shopped around and looked at the various brands available in the market.
The key when shopping for a misting fan is to ensure that you go for a quality product. You want one that will be both effective in the heat of summer and durable. Often the misting nozzles can be quite troublesome so the recommendation is to buy a fan that has brass ones. These are both efficient and long lasting and can be cleaned out without too much drama. With this fan in place, the summer can be quite pleasant and you will be well able to make the most of it without the torture from the heat.
24.10.12 / Health / Author: admin / Comments Off
There are many manufacturers of HCG real hcg drops and the best hcg drops available available. Each one comes with a different suggested amount. The top manufacturers include HCG Jewelry, MYHCG Plus, HCG Super Diet Falls, and others. Each container should come with guidelines regarding the suggested amount , the focus of HCG, the time period left before the item ends, and the amount of weight-loss a slimmer should anticipate from using that particular item. Generally, a potential slimmer should anticipate to get twenty-six times out of twenty-three shots, or forty-three times out of 40 shots. When shopping, be sure to decide on a container that guarantees the types of weight-loss you are looking for. If your doctor has a particular suggestions, then go with that product.
People who worry about losing too many weight too easily have valid purpose to be worried. It is standardly approved that it’s risky to reduce too many weight too easily. The purpose, however, that quick weight-loss through the HCG diet plan program secure is that release of the hormonal causes the load to be reduce from fat remains rather than from muscle mass. In particular, our bodies will get rid of the unwanted fat it’s been saving rather than the architectural fat it needs for healthy performing. Because if the way the load is missing on a HCG diet plan, successful individuals most often review feeling better than ever and amazing at how excellent they look and feel, and how easily they see those results.
27.09.12 / Education / Author: admin / Comments Off
Tags: Education, Studying Abroad
Being an exchange student means that you can take courses which might be less stressful and rigorous academically than your standard course list. You can select courses about the local geography, politics, languages, etc… You can select courses which fit general education requirements or major requirements for your major at your home university. Many students who study abroad also select smaller course schedules, with less courses overall. This helps you by providing opportunities to travel and get acquainted with the local culture you can learn much more than you can learn in the classroom.
However, just because you have fewer courses or less academically rigorous courses does not mean that you can avoid studying and preparing for tests. Many courses in South Africa are graded on a single test or essay at the end of the semester, making test taking an imperative facet of your academics. Test preparation should begin weeks before taking the exams. Preparing this early on will relieve stress from the process and help you manage your busy high school life while still progressing. Test preparation can take place with a formal tutor, a study group, a formal course, online courses, or self-preparation through online resources. Test preparation does not stop there however and should include the days directly prior to the exam in terms of preparing your mind and body for the best performance.
The week before any exams should contain only review of the material which you have already covered assuming you have devoted enough time to studying beforehand. This review will keep the material fresh in your mind. The night before the exam should be stress-free. This means different things for different students. For some it might mean taking a long bath, or reading a book, watching a favorite movie. No matter the method, you should get a good night’s sleep before hand. This is crucial to the physical comfort level during the long exams as well as your mental functioning. The morning of each exam, you should allow some leisurely time between waking up and leaving for the test so that your mind and body are fully awake when you arrive. Eating a good breakfast will make sure that your mind is completely up to par for the entire test. If you squeeze months of studying into a short time period, you could experience low blood sugar and fatigue during the test with high nerves.
By taking sample tests and reading about the test information you can prepare yourself and no be startled by the length of the exams or the content and format therein. By taking the free, shorter sample tests as well as the sample tests used online or in the books, you will be able to get an instant score which dictates which areas are your weakest. You can also incorporate time with a tutor to work on the weakest areas and once that is done, continue to take sample and practice exams until you have matched all of your scores across the board.